Victoria is a Happiness Engineer at Automattic, and she provides support for users on WordPress.com sites. She is passionate about traveling and seeing new places, and eventually hope to compile her thoughts and tips into a comprehensive travel blog for future adventurers.
She will be talking about The importance of providing support for your products.
Key points of the session:
- What it takes to provide a great support experience
- How to provide support without becoming the user’s personal support person
- Why it’s worth not just gaining customers but also keeping them around
This talk is intended to bring awareness to the fact that the work is not over once you ship a plugin/product. The value of a plugin/product is not just in the end result, it includes the support that you follow up with, and it’s the support that you provide that induces loyalty towards the user.